Shipping, Warranty & Return Policy

Shipping Policy: We ship out products Monday-Friday between 9am-3pm. Order placed on between 9am-3pm will ship out the same day. Order placed outside of this time will be ship the next business day. Shipping service will be 5-7 business days. 

Warranty Policy: Vivid Chameleons & Habitats warrants all products with exception of UVB and Heat bulbs. All products to be free of defects in material and workmanship under normal use and service for 6 months from the date of purchase. The obligation under this warranty is limited to the repair or replacement, at Vivid Chameleons & Habitats's discretion, of the product or any part thereof, when the product is returned to Vivid Chameleons & Habitats freight prepaid. No claim shall be allowed under this warranty if, in the opinion of Vivid Chameleons & Habitats, this product has been subject to accident or improper usage, including but not limited to: water damage, improper storage, accidental dropping, modification, etc. This warranty is in lieu of all other warranties and representations expressed or implied.

Please email info@vchams.com to include your receipt, full name, address, phone number, and email address along with a note explaining failure when sending any product back to Vivid Chameleons & Habitats. Please allow 4 to 6 weeks for repair or replacement.

Return Policy: Returns are not accepted.